Report a Repair
Tenants should report all repairs using the dedicated repairs line numbers:
0800 121 4422 (9am-5pm Mon-Fri) or 01772 757874 (out of office hours).
Please remember that the out of hours numbers should only be used in emergencies. General maintenance issues should be addressed to your housing manager.
You can also report a repair online using the form below:
Please be aware that some repairs may be the tenants' financial responsibility as per the Rechargeable Repairs Policy.
Shared Ownership Repairs
Because we don't charge rent on un-purchased equity, shared-owners are in the same position as owner-occupiers and are solely responsible for the maintenance of their own homes. If your home is still under a defects period please refer to your Builders' Manual issued when you moved into your new home, where you will find advice on what to expect and who to contact during this period.